Hi everyone, I recently setup sca 2019.2 on an acc...
# suitecommercet
Tehseen Ahmed
10/30/2019, 6:14 AMHi everyone, I recently setup sca 2019.2 on an account. we are not seeing any payment methods in SC.CONFIGURATION.siteSettings.paymentmethods array. We have payment methods setup in netsuite and they have display in web store field marked. due to which, the billing page is breaking during the checkout. any idea about this issue? @Steve Goldberg @Flo
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Flo
10/30/2019, 12:58 PMSome things you could check are>
Flo
10/30/2019, 12:58 PMMake sure the credit card processing profile is associated to a website
Flo
10/30/2019, 12:59 PMThis should show up on the payment method page under supporting merchant accounts
Flo
10/30/2019, 12:59 PMMake sure you have your payment visuals setup
Flo
10/30/2019, 1:01 PMmessage has been deleted
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Charan
10/30/2019, 1:12 PMHi @Flo we have an issue with credit card payment method issue . We have done with the payment processing profiles setup and when we are trying to place an order with credit card it's throwing an error called "Exception when submitting the order"
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Flo
10/30/2019, 1:28 PMare you using cybersource or Merchant e
Flo
10/30/2019, 1:29 PM?
Flo
10/30/2019, 1:32 PMhave you recently deleted a plug-In with active Payment Processing Profile ?
Flo
10/30/2019, 1:32 PMmy recommendation would be to create a support case
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Charan
10/30/2019, 1:33 PM@Flo we are using payment express as a processing profile
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Flo
10/30/2019, 1:33 PMthe error is too generic
Flo
10/30/2019, 1:33 PMI've seen it a lot of times
Flo
10/30/2019, 1:33 PMbut without the error log it's hart to debug
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Charan
10/30/2019, 1:34 PMI haven't deleted any plugin
Charan
10/30/2019, 1:35 PMYes Correct. I'm unable to see any error in the ssp application as well.
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Flo
10/30/2019, 1:35 PMif you create a support case
Flo
10/30/2019, 1:36 PMthey will be able to check the error log and the stacktrace
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Charan
10/30/2019, 1:37 PMSure @Flo will do. Thanks!
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Flo
10/30/2019, 1:37 PMyou are welcome
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Tehseen Ahmed
10/31/2019, 5:14 AMThanks @Flo I found that the payment visuals were not setup. Isn't is weird? it should not break at least of the visuals are not setup. it can simply show payment methods without visuals. Anyways, Thank you 🙂
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Flo
10/31/2019, 11:47 AMI agree with you, it has been that way since SiteBuilder. It's not my team the one that owns that setup. Not sure if it's worth it for you now that you were able to make it work, but you can request an enhancement by creating a support case and it will be routed to the correct team.