Hi Guys, I have a doubt. when the guest shopper places an order from the webstore he doesn't have login credentials then how could he manage with returns ? How SCA handles this situation?
k
Kearobi
10/15/2019, 3:57 PM
I am pretty sure there's a lead record created for guest shoppers.. is the sales order not linked to a shopper?
c
Charan
10/15/2019, 4:00 PM
Yes when the guest shopper places an order then in backend customer record is created as a guest shopper and the salesorder is linked with that. But how he can manage returns in the webstore? As he don't have logins to goto myaccount and place the returns
k
Kearobi
10/15/2019, 4:01 PM
You wouldn't be able to manage returns in the webstore unless the lead record became a customer record with valid login credentials.