how does the native gift certificate feature work, and are there any limitations in other areas in netsuite when setting up gift certificates?

AI generated answer (using internal Slack threads):

The native gift certificate feature in NetSuite allows businesses to sell and manage gift certificates. Once the feature is enabled, you can create gift certificate items and sell them through sales orders. When a gift certificate item is sold, NetSuite automatically creates a gift certificate record. This record tracks the original amount, the remaining balance, and all transactions where the gift certificate was used. One limitation of the native gift certificate feature is that it requires the fulfillment process. However, there is a workaround for this. You can create a non-inventory item and untick the "can be fulfilled/received" option in the preferences tab. This option is only available for non-inventory/charge type items. Another limitation is related to the email template used for auto-fulfillment of gift certificates. Currently, NetSuite does not allow customization of this template. If you want to use a custom template, you would need to disable the "send email" option for orders with gift certificate items and handle the email sending from your web store or another system. As an alternative to native gift certificates, some businesses use Payment Items for their gift cards. This approach allows for mixed tenders, meaning customers can make partial payments with gift cards and partial payments with credit. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******