<@U9CRXS8HF> Have you customised the default merch...
# suitecommerces
Steve Goldberg
09/19/2019, 5:44 PM@Rob Have you customised the default merchandising template and set some CSS?
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Rob
09/19/2019, 5:44 PMYes. I have a custom template and within anywhere from 1-2 weeks the custom template reverts to the default template
Rob
09/19/2019, 5:45 PMThe NS rep had me override the default template with my custom code and it still reverted after a week
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Steve Goldberg
09/19/2019, 5:45 PMWell that shouldn't be happening. When you say NS rep, is this a person in support?
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Rob
09/19/2019, 5:47 PMYeah, NS support
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Steve Goldberg
09/19/2019, 5:47 PMWhat's the case number?
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Rob
09/19/2019, 5:47 PM3520186
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Steve Goldberg
09/19/2019, 5:47 PMThanks
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Steve Goldberg
09/19/2019, 6:04 PMOK, it looks like this is a known issue for which we advise using the latest version of the SMT tools. There is reference to a workaround but I can't seem to find it, perhaps your support team member can find it. Ask them to compare your case to issue 518024
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Rob
09/19/2019, 6:57 PMOk thanks. I'm pretty sure I'm on the latest version of SMTs for Elbrus. The most recent version is for Aconcagua and up I think?
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Steve Goldberg
09/20/2019, 10:29 AMAh yes. v3 is only for Kilimanjaro and above 😕
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Rob
09/20/2019, 2:56 PMThanks, Steve. I gave Netsuite Support the case number you gave me and it looks like this is a known issue and probably not going to be fixed for SMT v2.
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Steve Goldberg
09/20/2019, 2:57 PMWere they able to locate the workaround?
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