@Viraj Shinde I mean yeah, you're missing a permission but it's hard to tell you exactly which one. You could try testing elevated permissions with different roles and centers and see if you can get it to work, and then do a role/center comparison to see if you can track down the permission.

thanks for that tip! @Steve Goldberg i tried debugging it too parallelly, and noticed that i was getting this error in the logs: Code: INSUFFICIENT_PERMISSION Details: Permission Violation: You need a higher permission for custom record type Membership Type to access this page. Please contact your account administrator. "Membership Type" is the custom record the saved search belongs to. the weird part is that I've given full permissions to the Custom Record in the role permissions and also added an entry for it under Saved Searches > Custom Record any other place where i should check?

On the custom record have you set the Access Type to the correct setting?

yes. I tried all the three options in that settings in fact.

And in your role, you've gone to Permissions > Custom Record and selected your custom record from the list and give the role full access?

yes, I've done that. and applied the role to the .ss file that has accesses the saved search.

I'm out of ideas, sorry

I have found that there could be a little time lag after you change service permissions

@Steve Goldberg no issues, I'll figure it out. thanks. @kkennedydesign that's interesting, thanks for the tip!