Hi All - any help would be welcome. We received some incorrect funds from a customer so refunded it back to them and now the bank rec will not allow me to post the cash out to the customer account? any ideas?

Hey Andrea, are you trying to refund a cash sale? If yes, do this: https://docs.oracle.com/en/cloud/saas/netsuite/ns-online-help/section_N1247359.html

Thanks Craig - its a customer who paid us in the wrong currency and so we refunded it back to them and they paid correctly. so the refund need posting to their account but isnt matched to a credit note, it needs matching to a previously posted journal of cash in. We have auto bank recs and im trying to assign the cash out to the customer account within the rec but it just wont post it

What transaction type did you use to create the incorrect currency payment? There are different ways to handle the refund depending if it's a Customer Payment, Customer Deposit, Journal Entry etc.

I tried the customer refund method and it worked. 🙂 thanks 🙂

Awesome!