why can I not post a payment out to the customer account when doing the bank rec?

AI generated answer (using internal Slack threads):

Based on the conversations provided, it seems that you cannot post a payment out to the customer account when doing the bank reconciliation because NetSuite does not allow a bank deposit with a negative net value. One of the users suggested a workaround by recording the payment into undeposited funds and then using the cash back tab to record the payment out while recording the bank deposit. However, this might not be the most efficient or accurate way to handle this situation. Another user suggested treating the PayPal account like a bank account, which might be a more suitable solution if you frequently encounter this issue. Please note that these are suggestions based on the conversations provided and might not be the best solution for your specific situation. Always consult with a NetSuite professional or refer to the official NetSuite documentation for the most accurate information. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******