why does it show on sales order that the item is backordered when i have available and on hand quantity

AI generated answer (using internal Slack threads):

****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ****** The issue of a sales order showing an item as backordered, even when there is available and on hand quantity, can occur due to several reasons: 1. Do Not Commit Preference: If the 'Do Not Commit' preference is selected, it can cause this behavior. This preference, when selected, does not commit the available quantity to the sales order, hence showing the item as backordered. 2. Line Level Changes: If someone has changed the 'Do Not Commit' preference at the line level on the sales order, it can also cause this issue. 3. Inventory Location: If you are using inventory locations at the line level, it can also affect the availability of the item. 4. Open Transactions: If there are other open transactions consuming the stock, it can also cause the item to show as backordered. 5. Special Orders or Inventory Adjustments: Sometimes, modifications to special orders or adjustments to already committed inventory can cause discrepancies. To troubleshoot this issue, you can try the following: - Check the 'Do Not Commit' preference and ensure it is not selected. - Check if there have been any changes at the line level on the sales order. - If you are using inventory locations, ensure they are correctly set. - Check for any open transactions that might be consuming the stock. - Try reallocating the item to the sales order. - Refresh the line in question by re-selecting it in the line, or close that line and add the same item back to the order. Remember, the 'Quantity on Hand' is not the same as 'Quantity Available'. The 'Quantity Available' considers other factors like open transactions, which might be consuming the stock.