I'm having an issue where the phone number and shi...
# ask-stanley-ai
e
I'm having an issue where the phone number and ship address is being unset from webstore context after placing a web order
c
AI generated answer (using internal Slack threads):
Based on the conversations, it seems like the issue of the phone number and ship address being unset from the webstore context after placing a web order could be due to a few reasons: 1. The shipping address might be causing this issue. Ensure that all the necessary details are filled in correctly, including the state as a Nexus in the subsidiary. 2. The phone number might not be displaying because of the way the address form is set up. You might need to edit your address form and add
<ADDRPHONE>
in your template. However, it's important to note that this might only work for new orders/addresses and may not update existing ones. 3. There is an 'Override' button on the Address Page that allows you to add in any new values. This could potentially solve the issue of the phone number not displaying. 4. The full ship/bill address might not be showing on transaction forms in the preview box because of the way your Address Forms are set up. You might need to check your Address Forms and make necessary changes. 5. There is a SuiteAnswers article that might be helpful: [SuiteAnswers Article](https://netsuite.custhelp.com/app/answers/detail/a_id/103137/kw/phone%20number%20in%20address) Remember, even after making these changes, they might only work for future orders and not update existing ones. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Slack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.839523613
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.837361395
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.828793824
Please provide your feedback on this answer.