the customer has a taxable zip code yet on the sales order it defaults to nontaxable, on the customer the taxable is checked and no tax item added

AI generated answer (using internal Slack threads):

Based on the conversations, it seems that the tax status of a sales order in NetSuite can be influenced by several factors. Here are some potential reasons why a sales order might default to non-taxable even when the customer has a taxable zip code: 1. Nexus Settings: The tax status can be influenced by the nexus settings in your NetSuite account. If you have a nexus set up for a particular state, transactions in that state may default to taxable or non-taxable based on the nexus settings. If the nexus is not set up correctly, it could cause the sales order to default to non-taxable. 2. Tax Item on Customer Record: The tax item on the customer record could also influence the tax status of the sales order. If the tax item on the customer record is set to non-taxable, it could cause the sales order to default to non-taxable. 3. Taxable Checkbox on Customer Record: If the taxable checkbox on the customer record is not checked, it could cause the sales order to default to non-taxable. 4. Default Tax Code: The default tax code in your NetSuite account could also influence the tax status of the sales order. If the default tax code is set to non-taxable, it could cause the sales order to default to non-taxable. 5. Per-Line Taxes on Transactions: If the 'Per-Line Taxes on Transactions' setting is enabled, the tax code could be set on a per-line basis. If this setting is not enabled, the tax code could be set on the header of the transaction. To resolve this issue, you may need to review and adjust these settings in your NetSuite account. However, please note that changes to these settings may not affect existing transactions. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******