Tyler Fox
05/27/2025, 4:50 PMCeligo AI
05/27/2025, 4:50 PMAI generated answer (using internal Slack threads):In the Ship Central setup, the encryption key is something that you generate. It must have 16 characters and can include a combination of letters, numbers, and symbols. You will enter this key during the setup process in the UI. Here are the steps you can follow: 1. Go to Ship Central Setup > ShipEngine Integration > Manage Integration & Carriers. 2. The Encryption Key Entry page will appear. Enter your generated key and click on the Save button. 3. The Manage ShipEngine Integration screen will display. Please note that if you encounter an error stating 'an account with ExternalAccountId xxxxxxx_SB1 already exists', it means that the email and the company id in PackShip - Company Details cannot be the ones you used to create the encryption key. In the Sandbox, you can enter a fake email in COMPANY EMAIL, and add some character to the COMPANY ACCOUNT ID. If you cannot create a ShipEngine account, try to delete the encryption key in the PackShip - Shipping API Key page, update the PackShip - Company Details and at this time, when you go to the Manage ShipEngine Integration page, the Encryption Key page will appear again for you to enter a new key. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Celigo AI
05/27/2025, 4:50 PMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.79257971
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.786203265
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.785520136
Celigo AI
05/27/2025, 4:50 PM