Hi, I'm running some tests in our Sandbox environment and trying to approve a sample transaction (e.g., a Purchase Order) via email using SuiteApprovals. I receive the approval email correctly, and the Approve button is available in the email body. When I click it, it opens a pre-filled email as expected, and I send it without making any changes. However, the transaction remains in "Pending Approval" and never updates to "Approved" status. Could you please confirm what could prevent the email approval from being processed? Are there any additional settings, permissions, or known limitations that might block it in Sandbox? Thanks in advance!

AI generated answer (using internal Slack threads):

Based on the conversations, there could be several reasons why the transaction remains in "Pending Approval" status even after you've clicked the Approve button in the email: 1. Approval Rules: The approval process in NetSuite can be complex and depends on the rules set up in the system. If there are multiple approval rules or levels, it's possible that the transaction is waiting for additional approvals before it can be updated to "Approved" status. 2. Approval Limits: If there's an approval limit set up in the system, the transaction might not be approved until the total value is within the limit of the approver. 3. Advanced Approvals: If you have Advanced Approvals turned on, it might be affecting the approval process. You can check this under Setup > Accounting > Accounting Settings > Approval Routing. 4. Workflows or Scripts: There might be a workflow or script running in the background that is reverting the status back to "Pending Approval". 5. Accounting Preferences: Check if the Purchase Order Box is checked under Setup > Accounting > Accounting Preferences > Approval Routing. If it's unchecked, it might be causing the issue. Please review these settings and see if any of them could be causing the issue. If none of these seem to be the problem, it might be a good idea to do a thorough review of your SuiteApprovals setup and the specific transaction to identify any anomalies. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******