Why changes made in the dunning email template are not applied in sent emails?

AI generated answer (using internal Slack threads):

The changes made in the dunning email template may not be applied in sent emails due to several reasons: 1. Caching Issues: NetSuite may have cached the old version of the email template. To resolve this, you can try to clear the cache in your NetSuite account. 2. Workflow/Script Overrides: If you are sending the dunning emails via a workflow or a script, it may be overriding the email template. You need to check the workflow or script to ensure it's using the updated template. 3. Incorrect Template Selection: Ensure that the correct updated template is selected when sending the emails. 4. Email Delivery Issues: If the emails are not being delivered, it could be due to email filters blocking them. This can be resolved by making each email "different" to avoid triggering spam filters. For example, you can add a unique identifier like the transaction ID in the email subject line. 5. DKIM and SPF Settings: Ensure that the DKIM and SPF for your domain are set in your NetSuite instance. These settings help in authenticating your emails and improving deliverability. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******