I have a user who for some reason cannot pull up newly entered customer addresses into the bill to of their quotations. We have done the following troubleshooting and I have no idea what could be wrong: • Cleared Cache • Logged Out and In • Used other accounts in the same role - worked • Verified he is using the same quote form The only recent environment change was showing the ship to fields on quotes - but I do not see how this would impact anything or cause it to be for only one rep.

Did you try a different browser altogether? Some extension or something.else for that browser might be blocking a drop-down.

Try using Firefox - lately Chrome is having issues showing drop down menus and popups, it happened to couple of my user earlier this week. Firefox solved the issue.