How can I remove the External Link Expiration Date field from my custom case form? I do not see it in the available fields to hide

AI generated answer (using internal Slack threads):

To remove or hide the 'External Link Expiration Date' field from your custom case form, you can follow these steps: 1. Navigate to the form customization page. You can do this by going to Customization > Forms > Entry Forms. 2. Select the form you want to edit. 3. In the form editing page, go to the 'Fields' subtab. 4. Look for the 'External Link Expiration Date' field. If it's not there, it might be because it's a system field that cannot be directly removed or hidden from the form. If you can't find the field in the form customization page, you can use a client script to hide the field. Here's a basic example of how you can do this:

javascript
function pageInit(type){
   if(type == 'create' || type == 'edit'){
      nlapiGetField('custbody_external_link_expiration_date').setDisplayType('hidden');
   }
}

This script uses the

nlapiGetField

function to get the field and the

setDisplayType

function to hide it. You would need to replace

'custbody_external_link_expiration_date'

with the actual ID of your field. Remember to deploy the script to the SUPPORT_CASE record type. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******