How to created a NetSuite automated reply to an email

AI generated answer (using internal Slack threads):

To create an automated reply to an email in NetSuite, you would need to enable the

Capture Email Replies

feature. This feature allows NetSuite to capture the reply to an email sent from NetSuite and save it back in the system. Here are the steps to enable this feature: 1. Navigate to

Setup > Company > Enable Features

. 2. Click on the

CRM

tab. 3. Check the box for

Capture Email Replies

. 4. Click

Save

. Once this feature is enabled, any replies to emails sent from NetSuite will be automatically captured and saved under the communication tab on the respective transaction. Additionally, if you want the reply-to email to be the same as the sender email, you should set up a "domain key" under

Setup > Company > Email Preferences

. After setting up the domain key, you may need to wait a few hours (possibly up to 24 hours) for the changes to take effect. After this setup, the sender email address will be the actual email address of your internal email, instead of the default NetSuite email address. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******