Does anyone know the default behavior of the Department transaction line field before any customizations are added? We have an issue where the user expects line-level Department to default to the Department set on that line's Item record, and it does this most of the time, but once in a while it starts out blank or gets set to a department they weren't expecting. I looked through every script and workflow I could find that mentions the Department field, and didn't see anything that would do set, clear, or change it in the scenario they're describing (Sales Orders), only on Vendor Bills. I could use some help determining whether this is even normal behavior for NetSuite in the first place, before I try troublshooting something that might not be a problem.

Depending on their role restrictions it could be defaulting to the employee department

Thank you, I hadn't considered that; however, it seems to only do this on some line items and not others; could that be what's happening in that scenario?

If it is differing based on the line, I would think it is defaulting from the item record as you suggested. If its differing based on the user or user role, I would look at their employee record / role

OK thanks 🙂

I believe if you set the employee field (requestor) it will use the employee dept If no employee is selected it will use the item dept