I have a workflow that sends emails and adds them to the Messages sublist of Invoices. Sometimes no message appears in the Messages sublist, and this seems to correspond to the Sent Emails list showing Email Sent = Yes but Compliance Verified = No for those particular messages. Is it not attaching the messages because they aren't compliance verified? Is it not actually sending them? The customers didn't receive them. How do I determine the reason it's not compliance verified when all the Sent Emails list tells me is that it's not Compliance Verified, but doesn't state the reason?

AI generated answer (using internal Slack threads):

The issue you're experiencing with the workflow not attaching messages to the Messages sublist of Invoices and the Sent Emails list showing Email Sent = Yes but Compliance Verified = No could be due to a few reasons. Firstly, the Compliance Verified status is a feature of NetSuite that checks for compliance with certain email regulations. If the status is 'No', it means that the email did not pass the compliance check. This could be due to various reasons such as the email content, the recipient's email settings, or other factors. The fact that the email is not appearing in the Messages sublist could be due to the email not being attached to the record. In NetSuite, emails can be sent without being attached to a record. This is controlled by the 'Attach Record' option when sending the email. If this option is not selected, the email will be sent but will not appear in the Messages sublist. As for why the customers did not receive the emails, it could be due to the emails being blocked by the recipient's email server or being marked as spam. It could also be due to the Compliance Verified status being 'No'. To determine the reason why the Compliance Verified status is 'No', you would need to check the email content and the recipient's email settings. You could also try sending a test email with different content or to a different recipient to see if the status changes. Please note that this is based on the general functionality of NetSuite and the actual cause of the issue could be different depending on your specific setup and configuration. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******