known unresolves issue of ebiz payments processor ...
# ask-stanley-ai
p
known unresolves issue of ebiz payments processor and netsuite
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AI generated answer (using internal Slack threads):
Based on the provided Slack threads, there are a couple of known issues with the NetSuite Electronic Bank Payments (EBP) process: 1. Refunds not showing up in electronic bank payments: There was an instance where a particular customer refund was not showing up in electronic bank payments. The user had to uncheck/re-check and resave all the electronic bank payment customer settings, even though they didn't change anything, and then it started working. This seems to be a recurring issue as another user mentioned that they have seen this many times and had to validate the list vs aging every time. 2. Availability of the EBP module: There seems to be an issue with the availability of the EBP module (bundle 287418). It's only available to install on certain days, and the user might have to try it each day until it's available. Please note that these issues are based on the experiences of the users in the provided Slack threads and may not be comprehensive or apply to all situations. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Slack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.842802882
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.839939833
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.839119136
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