I have a promotion for a item and when I create a sales order for this item the promotion is not automatically applied. The Auto apply promotion feature is enabled and also the auto apply checkbox in the promotion is checked. Am I missing something here?

AI generated answer (using internal Slack threads):

It seems like you have correctly enabled the Auto apply promotion feature and checked the auto apply checkbox in the promotion. However, there are a few other things you might want to check: 1. Promotion Audience: Ensure that the promotion is applicable to all customers. You can check this under the Audience subtab of the promotion record. If it's not set to 'Everyone', the promotion might not apply to all sales orders. 2. Sales Order Configuration: When creating a Sales Order, the 'Automatically Apply Promotions' checkbox under the Promotions subtab should be automatically checked. If it's not, the promotion might not be applied automatically. 3. Item Eligibility: Make sure the item in the sales order is eligible for the promotion. You can check this under the Items subtab of the promotion record. 4. Scripting Issue: If you're using a script to create sales orders, make sure the script is correctly checking the 'Automatically Apply Promotions' checkbox. There have been instances where certain types of promotions (like 'Free Gift With Purchase') are not applied when the checkbox is checked via script. 5. SuiteBilling: If your invoices are generated through SuiteBilling, ensure that the promotions are correctly configured there as well. Remember, the promotion will only be applied if all the conditions are met. If you've checked all these and the promotion is still not being applied, there might be some other configuration issue that's preventing the promotion from being applied. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******