We recently configured SSO for NetSuite and I have a question regarding the functionality of using NetSuite App on the mobile phone. When someone gets an approval email from NetSuite and they open it on their mobile phone let’s say in Outlook. Once they click the link to approve the transaction it takes them to the browser on their phone like Safari. Is it possible instead of opening Safari, can we redirect it to open the installed NetSuite App on their phone

AI generated answer (using internal Slack threads):

Based on the conversations, it appears that the functionality you're asking for is not currently supported by NetSuite. When a user receives an approval email and clicks the link, it will open in the default web browser on their device, such as Safari on an iPhone. There is no native way to redirect this action to open the NetSuite app instead. However, there are some workarounds discussed in the threads. One of them is to use a custom Suitelet that approves the record. This would require coding and the URL of this Suitelet would be included in the approval email. But again, clicking this link would open it in the device's default web browser, not the NetSuite app. Another solution discussed is using SuiteApprovals, a SuiteApp that supports approval routing via email. However, it's important to note that SuiteApprovals still requires the approvers to have NetSuite logins, even if they don't have to use them to approve the transaction. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******