There are lots of items on my sales order, but the record.item sequence is empty when I print the picking ticket from the sales order. it has no content. What causes that? The items are not fulfilled and are not closed.

AI generated answer (using internal Slack threads):

Based on the conversations, there could be several reasons why the items are not appearing on the Picking Ticket from the Sales Order: 1. Sales Order Status: Ensure that the Sales Order is approved. If it's not approved, the items might not appear on the Picking Ticket. 2. Inventory Commitment: Check if the inventory is committed. Even if the 'Show Uncommitted Items' preference is checked, the items might not appear if they are not committed. 3. Role Limitations: If the Sales Order is created from the Customer Center, there might be limitations that prevent the items from appearing on the Picking Ticket. The Customer Center Role is generally for customers who enter their own orders. It's important to understand how these orders are being converted to an approved Sales Order that also has items committed. 4. Backordered Items: If the items are backordered, they might not appear on the Picking Ticket. 5. Template Access: Ensure that the Picking Ticket template has access to the whole Sales Order record. You might need to access the details from

salesorder.item

instead of

record.item

. Remember, these are just possible reasons based on the provided conversations. The actual cause might vary depending on the specific configuration and setup of your NetSuite environment. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******

Feedback: Don't advise people to use salesorder.item - salesorder is not a valid object for a picking ticket template and will crash the renderer.