Hi! I am facing an issue with PDFs downloaded from...
# general
s
Hi! I am facing an issue with PDFs downloaded from Reports in NetSuite using "Export - PDF" icon. In the downloaded PDF, the currency symbol is incorrect (Screenshot attached). The currency symbol should be "*ر.س*" but instead on downloaded PDF, it is ".." Any idea how we can resolve this issue and make the currency symbol "*ر.س*" appear on PDFs? Your help is greatly appreciated. Thank you.
a
Not my area of expertise, but I have a brainstorming idea to check on: Maybe those characters are not in the font the PDF renderer is using. If it's using Advanced PDF/HTML Templates, you can tell it in the XML to use a font that you're sure includes that symbol. First thing to do before trying to solve the problem though is to identify what exactly the problem is. This is just one possible idea of what the problem is. It could be something else. You can determine if this is the problem by adding those characters into a plain text field that will be printed on the PDF, and see if it has the same problem.
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thisred 1
You also may look into whether the font is able to be chosen for that PDF, and if so, what font it is currently trying to use and whether that font includes those characters.