We have a payment in a closed period that has the ...
# ask-stanley-ai
n
We have a payment in a closed period that has the status of Unapproved Payment. We don't see an option for "Override Payment Hold button".
c
AI generated answer (using internal Slack threads):
Based on the conversations, it seems that the issue you're facing is related to the inability to uncheck the Payment Hold box on a vendor bill after the period has been closed. This is a common issue that many users have reported. One possible solution that was suggested is to mark your periods as “Allow non g/l changes” in your Manage Accounting Periods settings. This might allow you to make non G/L impacting changes, such as unchecking the Payment Hold box, even after the period has been closed. However, it's important to note that the ability to lift a payment hold can be based on a number of different variables and other employees, and doesn’t always have a set time limit. Therefore, it might not always be possible to know in advance when the hold can be lifted. As for setting the status to unapproved customer payment, it seems that this might not be possible with an external payment gateway. The suggested solution in this case is to use SuitePayments, as described in the SAFE guide and documented in the Payment Processing Plug-in. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Slack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.848736584
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.839358151
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.829462111
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