images in support cases get dropped and the img src is replaced with cid: - any way to preserve these images?

AI generated answer (using internal Slack threads):

Based on the conversations, it seems that images in support cases get dropped and the

img src

is replaced with

cid:

because the images are not properly referenced or embedded in the HTML. To preserve these images, you can use the

filecabinet

FreeMarker directive to reference the image from the NetSuite file cabinet. Here is an example of how to use it:

<@filecabinet nstype="image" src="https://<accountID>.<http://app.netsuite.com/core/media/media.nl?id=21&c=4130331&h=fb3b8b4ac4f67b2c369b|app.netsuite.com/core/media/media.nl?id=21&c=4130331&h=fb3b8b4ac4f67b2c369b>"/>

In this example, replace

<accountID>

with your NetSuite account ID and replace the URL after

src=

with the URL of the image in the file cabinet. Also, ensure that the image is marked as "Available without Login" in the file cabinet. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******