I have workflow setup for invoices, the work flow works except when I run customers>assess finance charge. The workflow is not working. It looks likes finance charges creates an invoice using my preferred invoice form but the workflow is not recognizing as an invoice. Any suggestions?
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Ryan Longenecker
05/06/2025, 3:48 PM
I would look at the invoice > workflow history to see if it ran or not. Also look at the workflows “Context”s to make sure your use case is covered.
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cferber
05/06/2025, 5:07 PM
Thank you Ryan. Looks like the assess finance feature does not have a context, so that is probably my problem
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kennkerp
05/06/2025, 5:23 PM
When you assess finance charges, the context is "UI".
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cferber
05/06/2025, 7:34 PM
My context is blank
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kennkerp
05/06/2025, 8:08 PM
What are the steps you go through to assess the finance charges? Transactions > Customers > Assess Finance Charges?