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Celigo integration flow is not working. Sales orders were sent from Big Commerce to NetSuite using celigo.

&gt;*AI generated answer (using internal Slack threads):*
Based on the conversations, it seems like the issue with the Celigo integration flow not working and sales orders not being sent from Big Commerce to NetSuite using Celigo could be due to a few reasons:

1. *Invalid Field Value Error*: This error usually occurs when a field value that is being passed from Celigo to NetSuite is not valid. For example, if a shipping method with an internal ID 1403 is being passed and there is no such active shipping method in NetSuite, this error will occur. To resolve this, you need to ensure that the field values being passed from Celigo to NetSuite are valid and active in NetSuite.

2. *Incorrect Mapping*: If the mapping in Celigo is incorrect, it could lead to issues with the integration flow. For instance, if the internal ID for the order is not correctly mapped, it could lead to errors. You need to check the mapping in Celigo to ensure it is correct.

3. *Default Ship Methods on Customer Profiles*: If a default ship method is set on a customer profile within NetSuite, it could potentially cause issues if the ship method is not valid or active. You need to check the customer profiles in NetSuite to ensure that the default ship methods are valid and active.

4. *NetSuite Changes*: If there were any changes in NetSuite around the time the issue started occurring, it could potentially be the cause of the issue. For example, if NetSuite started requiring a form reload to switch to gst/pst for orders shipping to Canada and this was not accounted for in the Celigo integration, it could lead to issues.

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Disclaimer:

This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes.
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&gt;*Slack thread 1:* <https://netsuiteprofessionals.slack.com/archives/C298P0BCK/p1658173983381299|here> (available only if the original thread was posted in the last 90 days)
&gt;*Similarity score:* 0.858975589

&gt;*Slack thread 2:* <https://netsuiteprofessionals.slack.com/archives/C298P0BCK/p1563293998132200|here> (available only if the original thread was posted in the last 90 days)
&gt;*Similarity score:* 0.858037829

&gt;*Slack thread 3:* <https://netsuiteprofessionals.slack.com/archives/C29J1BPM3/p1607976112333300|here> (available only if the original thread was posted in the last 90 days)
&gt;*Similarity score:* 0.85771513



Please provide your feedback on this answer.

Hi Lilith. I am with Celigo and can point you to help. Can you send me an email to <mailto:rico@celigo.com|rico@celigo.com> and I’ll point you in the right direction?