i have enabled withholding tax suite app, in an invoice of amount 100, 10% withholding tax is added, now if i receive customer payment of 90, invoice still shows open instead of fully paid

AI generated answer (using internal Slack threads):

Based on the conversations, it seems like the issue you're facing is related to how NetSuite handles withholding tax and payments. When you receive a payment of 90 against an invoice of 100 with a 10% withholding tax, the invoice still shows as open because the withholding tax is not considered as a payment towards the invoice. In NetSuite, the withholding tax is treated as a liability, not as a payment. It's a tax that the customer needs to pay directly to the tax authority, not to the seller. Therefore, even though the customer has effectively paid 100 (90 to the seller and 10 as withholding tax), from the seller's perspective, they have only received 90. Hence, the invoice still shows as open with a balance of 10. To resolve this, you would need to manually close the invoice or create a credit memo for the withholding tax amount and apply it to the invoice. This will then show the invoice as fully paid. Please note that this is a general explanation based on the information provided and the actual solution may vary depending on your specific NetSuite setup and configurations. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******