We have SCA and the settings are not checked to sa...
# ask-stanley-ai
c
We have SCA and the settings are not checked to save credit card info, yet the customers credit cards are still getting stored on the customer record and set as Default. Is there another setting that would prevent all credit cards from being stored in NetSuite?
c
AI generated answer (using internal Slack threads):
****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ****** In NetSuite, the storage of credit card information is controlled by several settings and configurations. If you have SuiteCommerce Advanced (SCA) and the settings are not checked to save credit card info, but the customers' credit cards are still getting stored on the customer record and set as Default, there could be a few reasons for this. 1. Default Payment Method: Check if the customer has the credit card set as the default payment method. This could cause the credit card information to be stored even if the SCA settings are not checked to save credit card info. 2. Credit Card Configurations: Check your credit card configurations. There might be an option on that page that is causing the credit card information to be stored. 3. Custom Forms: If you are using custom forms, check the settings on these forms. There might be a setting that is causing the credit card information to be stored. For example, there is a setting to default the "Charge Credit Card" checkbox to be marked. If this is the case, you can set the form to default to "Credit Card Approved" instead. 4. Account Level Flag: There's an account level flag which NetSuite can set to allow viewing of card numbers. This could have been requested for offline processing in the past and might be causing the credit card information to be stored. 5. Payment Processing Profiles: Check your payment processing profiles. If you are using a credit card services provider, there might be a setting in the provider's profile that is causing the credit card information to be stored. Please review these settings and configurations to ensure that they are not causing the credit card information to be stored.
Slack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.830974
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.823232591
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.81724757
Please provide your feedback on this answer.