Alt. email field isn't showing in customer record although it's enabled

AI generated answer (using internal Slack threads):

Based on the conversations, it seems like the 'Alt. email' field might not be showing in the customer record due to a few reasons: 1. The field might not be properly set up in the form customization. Make sure that the field is enabled and set to 'Normal' type in the form customization settings. 2. The field might be getting overwritten by browser autofill or password manager autofill settings. Check if any autofill settings are causing the field to be overwritten. 3. If you're trying to use the 'Alt. email' field in a workflow, you might need to create a custom field that concatenates the primary email and the 'Alt. email' into one field (comma separated). Then, use this custom field in your workflow. Note that you should first set up this field as an 'Email' type field, then change it to a 'Free Text' field after setting it up in your workflow. This will allow you to source multiple addresses with commas between them. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******