approval history tab is empty on journal entry for the admin role and the workflow is working and the period is open

AI generated answer (using internal Slack threads):

Based on the conversations, it seems like the issue of the approval history tab being empty on a journal entry for the admin role, even though the workflow is working and the period is open, could be due to a few reasons: 1. The workflow might not be running on the record in question for some reason. You should check if the workflow is correctly set up to run on the specific record type and under the conditions you expect. 2. If the record was created in the production environment, but you are looking at it in the sandbox environment, the logs won't be available. The workflow state and logs do not transfer over from production to sandbox. 3. The Advanced Approval Bundle (suite solution) does not put restrictions as per roles of the user and allows transactions to be posted in closed sub ledgers. The workflow runs as admin by default which allows it to post to locked (but not closed) periods. There might be a custom script on the form which pushes the period to the first open on approval. Please verify these points and adjust your settings accordingly. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******