Nour Khaled
04/10/2025, 2:13 PMCeligo AI
04/10/2025, 2:13 PMAI generated answer (using internal Slack threads):Based on the conversations provided, the error messages you're encountering, such as "An error occurred while processing your request" and "Gateway Timeout", are typically server-side issues. These could be due to problems with the data center hosting your NetSuite instance or issues with the web server. In the case of the "Gateway Timeout" error, it's often a 504 status code, which usually indicates that the server, while acting as a gateway or proxy, did not receive a timely response from the upstream server it accessed in attempting to complete the request. This could potentially slow down NetSuite sales order processing. The error "SSS_CONNECTION_TIME_OUT" suggests that the host you are trying to connect to is not responding. This could be due to a specific script in the NetSuite Supply Chain Bundle, as indicated by the error message you received via email. However, without more precise information on what the user was doing to get the error, it's difficult to provide a more definitive answer. It's recommended to check the outbound requests from Setup-> company -> outbound requests and ask the client to provide more details. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Celigo AI
04/10/2025, 2:13 PMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.819592237
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.819361925
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.816517889
Celigo AI
04/10/2025, 2:13 PM