how to solve the error when viewing the invoice you do not have permission to view the template type used to create this type of message. Please contact your administrator to update the permissions for this template type

AI generated answer (using internal Slack threads):

The error message you're encountering is related to permissions in NetSuite. The user role that is trying to view the invoice does not have the necessary permissions to view the template type used to create this type of message. Here are the steps to resolve this issue: 1. Navigate to Setup > Users/Roles > Manage Roles. 2. Select the role that is having the issue. 3. Go to the Permissions tab and then to the Lists subtab. 4. Add the 'Documents and Files' permission and set the level to 'Full'. This permission is necessary to view files in the file cabinet, which includes the PDFs of invoices. 5. Also, check the 'Transactions' subtab under the same Permissions tab. Make sure that the 'Invoice' permission is set to 'Full'. 6. Save the changes. If the issue persists, it's possible that there are restrictions on the Sent Emails or Received Emails folders in the file cabinet. You would need to check the permissions on these folders and ensure that the user role has access. Also, check if there are any scripts or workflows running that might be locking the invoice or affecting its visibility. You can do this by going to Customization > Scripting > Scripted Records and checking if there are any scripts attached to the invoice record. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******