Unable to recalculate tax rates. The tax rate received from NetSuite Connector is lower than the PST rate retrieved from NetSuite. Automatic recalculation will result in a negative tax rate . UNABLE to open or edit invoice

AI generated answer (using internal Slack threads):

Based on the conversations, it seems like the issue is related to the tax calculation discrepancies between NetSuite and Shopify. NetSuite is recalculating the tax rate and causing a variance, even when the tax rate is set manually. This could be due to the different tax calculation methods used by NetSuite and Shopify. In NetSuite, tax calculations are based on document dates and it doesn't necessarily follow the Sales Order to remain compliant with rates in effect when the invoice is issued. This could be the reason why you're seeing a discrepancy when comparing the tax rates from Shopify and NetSuite. One possible solution could be to check your tax setup, nexus, and tax schedule in NetSuite. Make sure that they are correctly configured to match the tax calculation method used by Shopify. However, it's important to note that there might be a rounding error occurring where Shopify is splitting the tax rates across items and the invoice ends up having an open balance of a penny. This could be a complex issue to resolve and might require a more detailed investigation. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******