Marc
04/09/2025, 2:50 PMCeligo AI
04/09/2025, 2:50 PMAI generated answer (using internal Slack threads):Based on the conversations, it appears that some users have encountered issues with tax rates being recalculated when opening or editing an invoice in NetSuite. This issue seems to be particularly prevalent when integrating NetSuite with other platforms such as Shopify or Salesforce. One user mentioned that sales tax calculated correctly in Shopify was being recalculated in NetSuite, leading to variances in almost every transaction. The suggested solution was to turn off the NetSuite tax engine and manage the Shopify integration in such a way that it tells NetSuite what tax code/rate to use. However, this might reduce the ability to use NetSuite to report and manage taxes. Another user reported a similar issue when importing historical sales orders that used the Shopify tax calculation. Despite setting the tax rate, NetSuite was still showing a variance, as if it was recalculating the tax rate. A third user mentioned a discrepancy between tax calculations in NetSuite and Salesforce. While Salesforce calculated and rounded off at the line level, NetSuite rounded off at the order level, resulting in a 1 cent discrepancy for most orders. The user was advised to check the rounding configuration for each subsidiary in NetSuite, but it was noted that this might not resolve the issue if the tax amount is wrongly evaluated in the external system from a NetSuite perspective. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Celigo AI
04/09/2025, 2:51 PMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.850498617
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.844547272
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.842724264
Celigo AI
04/09/2025, 2:51 PM