I'm not getting the right totaltax on the purchase...
# ask-stanley-ai
e
I'm not getting the right totaltax on the purchase history on suitecommerce, there is some tax applied on the shipping cost and I'm not getting this, neither the total amount is correct
c
AI generated answer (using internal Slack threads):
****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ****** Based on the conversations, it seems like there are a few things you could check to resolve the issue with the total tax not being calculated correctly on the purchase history in SuiteCommerce: 1. Check the tax-related features in your account: Ensure that all the tax-related features in your account are set up correctly. This includes the tax codes, tax rates, and any other tax-related settings. 2. Check how the order is being imported: If the order is being imported from another system, make sure that the tax is being imported correctly. If the tax is not being imported correctly, it could result in the total tax not being calculated correctly. 3. Check any customizations related to taxes: If there are any customizations in your account related to taxes, make sure they are not causing the issue. This could include custom scripts, workflows, or any other customizations. 4. Check the 'taxable' field: In one of the conversations, a user mentioned that the tax total was not appearing in the total summary box on a sales order because the 'taxable' field was not being shown. Make sure that the 'taxable' field is being shown on your sales orders. 5. Check the tax calculation on partially fulfilled orders: In one of the conversations, a user mentioned that the tax that was calculated on the Ecom website and put on the sales order did not carry over to the invoice for partially fulfilled orders. If your orders are partially fulfilled, this could be causing the issue. If none of these suggestions resolve the issue, you may need to investigate further to identify the cause of the problem.
Slack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.845846593
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.840186536
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.835810602
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