Hi All, Is anyone else receiving "Not Allowed, Sor...
# suitecommerceg
GWilliams
04/03/2025, 10:01 AMHi All, Is anyone else receiving "Not Allowed, Sorry! You have no permission to view this page." error when trying to view the cart on SCA?
s
Steve Goldberg
04/03/2025, 10:06 AMIn the Network tab of the developer tools, which service is returning an error? It's probably either the Product Reviews or Product Lists service
Steve Goldberg
04/03/2025, 10:06 AMHave you applied the patches and updates your roles? https://docs.oracle.com/en/cloud/saas/netsuite/ns-online-help/article_4160229131.html
g
GWilliams
04/03/2025, 10:07 AMWe have applied the patches earlier this week
s
Steve Goldberg
04/03/2025, 10:07 AMLet me know which service is not working properly
g
GWilliams
04/03/2025, 10:12 AMThere are no errors showing in the Network tab
s
Steve Goldberg
04/03/2025, 10:14 AMCare to share a link with me?
g
GWilliams
04/03/2025, 10:18 AMit seems to work for one customer account but not for my colleague
s
Steve Goldberg
04/03/2025, 10:18 AMIs one of them logged in and the other logged out?
g
GWilliams
04/03/2025, 10:19 AMboth logged in. You cannot access the cart without a login
s
Steve Goldberg
04/03/2025, 10:19 AMSame customer roles?
g
GWilliams
04/03/2025, 10:21 AMsame customer role of Web Store Customer
s
Steve Goldberg
04/03/2025, 10:22 AMOK, and when you applied the patch, did you also do the configuration changes to custom records and custom roles in NetSuite as well?
g
GWilliams
04/03/2025, 10:26 AMYes, the custom records in the patches - customrecord_ns_pr_review, customrecord_ns_pr_attribute_rating, customrecord_ns_pr_image, customrecord_ns_pl_productlist and customrecord_ns_pl_productlistitem
GWilliams
04/03/2025, 10:27 AMand changes to SC Product Lists role
s
Steve Goldberg
04/03/2025, 10:30 AMOK, final thoughts before I basically say to open a support case
Steve Goldberg
04/03/2025, 10:30 AMCheck this:
Steve Goldberg
04/03/2025, 10:30 AM• Go to Setup > Users/Roles > Manage Roles
• Select SC Product Review Role
• Go to Edit > Permissions > Lists
◦ Add Custom Record Entries: Edit
• Save
Steve Goldberg
04/03/2025, 10:30 AMSometimes the custom roles haven't been set up properly
Steve Goldberg
04/03/2025, 10:31 AMThe other is to do with cookies – if you have made the changes very recently then the customer's session could not have been updated properly. So you could advise them to delete all the cookies for your site and try again
g
GWilliams
04/03/2025, 10:32 AMOK I will check on these. I have opened a case with NetSuite, but thought I would chance my luck on here while waiting for a response
GWilliams
04/03/2025, 10:32 AMThanks Steve
👍🏻 1
s
Sam Dainton
04/03/2025, 10:47 AMI've had this issue before, though it was during the checkout phase, not opening the cart. It was due to the Role Permissions of the Customer Center account. We corrected it by matching the permissions of our custom customer center role to that of the default Customer Center.
t
texmc
04/03/2025, 7:44 PMthis is happening to me in sandbox in Suitecommerce standard 2024.2.30 using the standard customer center role
texmc
04/03/2025, 7:44 PMwe have a case with NS open
g
GWilliams
04/04/2025, 9:22 AMWe also have a case open. It seems to be linked to insufficient permissions with ProductList.Service.ss. The patch was checked with NS Support and all was correct. They are still investigating the issue while we are looking into our custom extensions.
t
texmc
04/04/2025, 12:21 PMfyi I just started getting this in another account SCA 2024.2.30 using the standard customer center role. I think the issue is on in this version because even a 1 or two versions ago it was fine and the patch is applied correctly
texmc
04/04/2025, 1:31 PMnvm it seems like the custom record permissions weren't applied correctly
4 Views