Why does "Post orders to NetSuite" flow fail for order made through POS against no customer.

Unable to create the order in NetSuite for the Shopify order #7100431827106 A mapping error occurred. Could not find a match for "[["nameinternal","isempty"],"AND",["isinactive","is","F"]]" for the record type "item".

AI generated answer (using internal Slack threads):

The "Post orders to NetSuite" flow is failing for orders made through POS against no customer because of a mapping error. The error message indicates that the system could not find a match for the criteria

[["nameinternal","isempty"],"AND",["isinactive","is","F"]]

for the record type "item". This suggests that the system is trying to find an item record that has an empty internal name and is not inactive, but it's unable to find a match. This could be due to several reasons: 1. The item record that the system is trying to find does not exist in NetSuite. This could be because the item was not created in NetSuite, or it was deleted or made inactive. 2. The criteria for the search is incorrect. If the internal name of the item is not supposed to be empty, or if the item is supposed to be inactive, then the criteria would need to be adjusted accordingly. 3. There could be an issue with the mapping between the POS system and NetSuite. If the item IDs or other key fields are not mapped correctly, the system may not be able to find the correct item record in NetSuite. To resolve this issue, you would need to check the item records in NetSuite and the mapping settings in your POS system. Make sure that the item records exist in NetSuite and are active, and that the mapping between the POS system and NetSuite is set up correctly. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******