Cancel customer invoices

AI generated answer (using internal Slack threads):

To cancel customer invoices in NetSuite, you can create a Credit Memo. Here are the steps: 1. Go to Transactions > Customers > Create Credit Memos/Refunds. 2. In the Customer field, select the customer for whom you want to create a credit memo. 3. In the Apply field, select the invoice you want to cancel. 4. Click Save. Please note that this will create a negative balance for the customer which can be applied to future invoices or refunded. In the case of a customer not wanting invoices grouped anymore, you might be referring to the 'Invoice Groups' feature in NetSuite. If you're unable to uncheck this due to existing sales orders or invoices, you may need to close out all open transactions before you can change this setting. However, this could disrupt your ongoing operations. It's recommended to carefully consider the implications before proceeding. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******