Tim Roberson
03/20/2025, 7:38 PMCeligo AI
03/20/2025, 7:38 PMAI generated answer (using internal Slack threads):The error "Your access to the Field Service mobile has been disabled" typically occurs when the role assigned to the user does not have the necessary permissions to access the mobile application. In NetSuite, certain roles do not support the "Mobile Device Access" permission. These roles include: - Administrator - Customer Center - Partner Center - Vendor Center Even if the "Mobile Device Access" permission is set to "Full Access", these roles will not be able to log in to the mobile application. To resolve this issue, you need to assign a custom role to the user that supports the "Mobile Device Access" permission. Make sure to check the SuiteAnswers ID 33693 for more information on "Roles Available in iPhone Application". Remember, even with SSO (Single Sign-On), there are restrictions on what can be accessed through the mobile app. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Celigo AI
03/20/2025, 7:38 PMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.820814669
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.817183316
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.81262
Celigo AI
03/20/2025, 7:38 PM