any idea on why the amount of a Sales Order is automatically updated to 0 when the customer has an applicable rebate?

AI generated answer (using internal Slack threads):

The issue of the Sales Order amount automatically updating to 0 when a customer has an applicable rebate could be due to a few reasons. One possibility is that the rebate is being applied as a 100% discount on the Sales Order. This could be due to a misconfiguration in the discount or rebate setup. You should check the discount or rebate setup in your NetSuite account to ensure that it is not set to apply a 100% discount. Another possibility is that there is a script or workflow running in the background that is updating the Sales Order amount to 0 when a rebate is applied. This could be a custom script or workflow that was created specifically for your NetSuite account. You should check your scripts and workflows to see if there is anything that could be causing this behavior. Lastly, it could be due to a bug or issue with NetSuite itself. While it's not recommended to contact support as per the rules, you should consider checking the NetSuite user guide or help center for more information on how rebates and discounts are applied to Sales Orders. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******