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Is it an expected behavior that a customer cannot edit credit card details in My Account &gt; Settings &gt; Credit Cards (except making it default)?

If yes, is there any reason why or any documentation that says so?

It is expected behaviour. Payment card details that cannot be edited have become tokenised, which means that the card details themselves (eg number, expiry date) is not stored in the system. Instead they are sent to the payment processor the first time they are created, who then authorises a token with the issuing bank so that can be stored instead. Therefore you can't 'edit' them without reissuing a token.

Some customers still do not use tokenised payment details, and we don't have any logic in the templates to change behaviour when a payment is a token or non-token. So the default remains.

that makes sense! thank you, steve! :blush:

<@U8X7E86M6> hey steve! just circling back on this.

So we're using Adyen and currently the payment instrument records created are "Payment Card" not "Payment Card Token"

Does that mean that the payment card details existing are not "tokenized"?

If not, are we right to assume that the payment card details are stored in the system but only encrypted/masked?

And does the system store sensitive authentication data (SAD)?

I don't know enough about Adyen or tokenisation in NetSuite to answer that question

no worries! appreciate you still responding :blush: