Contacts not showing on customer record. NFP produ...
# ask-stanley-ai
a
Contacts not showing on customer record. NFP product have something to do with this?
c
AI generated answer (using internal Slack threads):
Based on the conversations, it seems that the issue of contacts not showing on the customer record could be due to a few reasons. Firstly, ensure that the Contacts subtab is showing on the Relationships tab of the customer record. If it's not, you might need to customize your form to include it. Secondly, it's important to understand that in NetSuite, the term 'Contact' refers to contacts of Customers, not employees. So, if you're trying to add an employee as a contact on a customer record, it might not show up as expected. Lastly, if you have a multi-subsidiary customer, the contacts might be under the subsidiary of your company. This is normal behavior in NetSuite. As for the NFP product, there's no information in the provided threads that suggests it has any impact on this issue. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Slack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.826434314
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.81596005
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.807110667
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