issue while accessing Netsuite through Company Portal SSO access. error is: Device authentication is required.

AI generated answer (using internal Slack threads):

The error you're encountering, "Device authentication is required", seems to be related to the Single Sign-On (SSO) setup in your NetSuite environment. This error typically occurs when there's an issue with the SSO configuration or with the user record/role that's trying to log in. Here are a few things you can check: 1. SSO Configuration: Ensure that your SSO setup is correctly configured. This includes checking the SSO settings in NetSuite and in your Identity Provider (IdP). 2. User Record/Role: The user trying to log in should have a role that is compatible with SSO. Note that the Admin role does not work with SSO. If the user has only the Admin role assigned, they will not be able to log in via SSO. 3. Device Authentication: The error message suggests that device authentication might be required. This could be a security measure implemented in your company's SSO setup. Check with your IT department if such a measure is in place and if the user's device is authenticated. 4. Password Reset Loop: If the user is stuck in a password reset loop, it might be due to a glitch in the system. Try clearing the browser cache or using a different browser. If the issue persists, it might be worth trying to reset the password from a different device or network. Remember, these are just suggestions based on the information available. The actual solution might vary depending on the specifics of your NetSuite setup and SSO configuration. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******