User needs Lists > Departments permission - but the role has that permission already!

AI generated answer (using internal Slack threads):

It seems like you're dealing with a permission issue related to the Lists > Departments in NetSuite. Even though the role has the required permission, the user is still unable to access it. This could be due to a few reasons: 1. Center Assignment: The role might be assigned to a different center than the one where the list is located. For example, if the role is assigned to the Accounting Center, but the list is located in the Vendor Center, the user will not be able to see the list. 2. Custom Lists: If the list in question is a custom list, you might need to give VIEW permission to the role for role > setup > custom list. However, if the dropdown field is sourcing from other lists such as Accounting List, and CRM List, you have to make those permissions to VIEW for the role (permission > setup tab). If the dropdown field is sourcing from a list of custom record, try to limit permission for that custom record to view for the role. 3. Ownership of Custom Lists: If a user is the owner of at least one custom list, they gain the ability to view ALL custom lists in any role, even those lists made by others. This could be causing the issue if the user has created a custom list in the past. Remember to check the global search page ("undelivered emails") as NetSuite shows you the navigation steps to get to the page through the menus. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******