why is is that a sales order shows that it is closed when only one line item has been closed?

AI generated answer (using internal Slack threads):

****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ****** In NetSuite, the status of a Sales Order is determined by the status of its line items. If all line items are fulfilled or closed manually, the Sales Order is considered 'Closed'. This means that even if only one line item is closed and the rest are fulfilled, the Sales Order will still show as 'Closed'. This can cause confusion as the Sales Order might not be fully completed, but because one line item was closed, the entire order is marked as 'Closed'. This is a default behavior in NetSuite and is used to indicate that no further action is expected on the Sales Order. If you close a line item that has been partially fulfilled, you should bill the Sales Order before you close the line. When all line items on a Sales Order are fulfilled or closed manually, the Sales Order is removed from the billing queue and the receiving queue. If you close a Sales Order in error, you can reopen it by editing the Sales Order record, clearing the 'Closed' box in the Closed column of any line item, and then saving the changes. The status of the Sales Order will then change to 'Pending Fulfillment'. If you want to manually close a line, you can adjust the quantity to match the quantity shipped. This is especially useful for larger clients where you can script a button on the transaction that says 'CLOSE lines'. You can add a custom column on the transaction for 'CANCELLED QTY'. When 'Close' is clicked, whatever hasn't been received or fulfilled yet goes into cancelled, and the quantity gets adjusted to be the quantity shipped, so the line is considered closed. This gives you a record of what was initially ordered, what was shipped, what was cancelled, and doesn't potentially cause a problem with billing. Please note that if a Sales Order has been billed already, it will not show as 'Closed' even if all item lines are closed. It will show as 'Billed' for whatever lines you didn't close out.