Any Celigo folks here encounter an intermittent er...
# integrationsa
apaule
03/10/2025, 2:43 PMAny Celigo folks here encounter an intermittent error when updating a record but is fine when creating a record on Add/Update
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Tyler Lamparter
03/12/2025, 12:16 AMNot that we've seen. Do you have "auto recovery of errors" turned on?
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apaule
03/12/2025, 12:26 AMNo it is not enabled
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Tyler Lamparter
03/12/2025, 4:30 AMAny reason to not have it enabled?
Tyler Lamparter
03/12/2025, 4:30 AMIt would auto retry those intermittent errors for you
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apaule
03/12/2025, 4:36 AMIt's just how I inherited the environment
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Tyler Lamparter
03/12/2025, 4:36 AMAll good. I would enable it and then you'll see errors that are classified as intermittent will get auto retried
Tyler Lamparter
03/12/2025, 4:37 AMIf the flow is old enough, it wouldn't have it enabled because I don't think we enabled this functionality for flows made prior to this feature. Though this feature was made a couple years ago.
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apaule
03/12/2025, 4:56 AMAre intermittent errors just a thing you live with? Are there any methods to mitigate them from occurring?
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Tyler Lamparter
03/12/2025, 5:04 AMWhat's the exact error you're getting from NetSuite? Can you screenshot it?
Tyler Lamparter
03/12/2025, 5:05 AMAs for living with, intermittent errors are common and not under our control so there often isn't much you can do which is why we built out this auto retry functionality
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apaule
03/12/2025, 5:36 AMNothing specific
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Failed to save record because null Possible reasons include > Something went wrong on NetSuite side. > You might have specified an invalid field value for a field. > You may have submitted an invalid record. Please consult NetSuite Support with NLAPI calls obtained from NetSuite Connection Debuggert
Tyler Lamparter
03/12/2025, 1:58 PMAnd if you retry it always goes through?
Tyler Lamparter
03/12/2025, 2:08 PMAlso, how many of these are we talking? Like how many records fail with this out of total success?
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apaule
03/12/2025, 5:50 PMIt looks like retries resolve it, I would say about 10% of executions
apaule
03/12/2025, 5:50 PMreturn an intermittent error
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Tyler Lamparter
03/12/2025, 5:51 PMWeird. What record are you adding/updating?
Tyler Lamparter
03/12/2025, 5:51 PMAny major scripts or workflows on those?
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apaule
03/12/2025, 5:51 PMsales orders sfdc to netsuite
apaule
03/12/2025, 5:51 PMno its just a listener to import
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Tyler Lamparter
03/12/2025, 5:52 PMI mean in NetSuite on the sales order record. Are there lots of workflows or scripts running on that record beforeSubmit, afterSubmit etc?
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apaule
03/12/2025, 5:53 PM4 scripts 1 workflow
apaule
03/12/2025, 5:54 PMonly 1 UE is actually a customization others are from bundles
apaule
03/12/2025, 5:54 PMone being from celigo
apaule
03/12/2025, 5:54 PMother 2 are the drag n drop
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Gabe dela Cruz
03/20/2025, 3:44 PMWe had the same issue with our Celigo flow from SF to NS. It took us a while to resolve this issue. We resolved the problem by removing the currency mapping from Celigo.
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apaule
03/20/2025, 4:30 PMHm I did suspect a mapping issue, however we don't have currency specifically I don't think
apaule
03/20/2025, 4:30 PMThanks for the insight
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Gabe dela Cruz
03/20/2025, 4:59 PMCheck each of your mapping. Disable them one at a time. Thats how we discovered our issue.
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apaule
03/20/2025, 6:52 PMDid you encounter an intermittent error consistently per retry data?
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