rmas are posting as missed sales rather than returns and reducing from the gross sales report. How do I fix this?

AI generated answer (using internal Slack threads):

It seems like your RMAs are not being posted correctly in your NetSuite system. This could be due to the way your accounting preferences are set up. To fix this, you should check your accounting preferences and ensure that your Return Authorization forms are set to reduce from returns rather than sales. You can do this by navigating to Setup > Accounting > Accounting Preferences > Order Management tab. Under the Return Authorization section, ensure that the 'Upon Receipt/Approval of Return Authorization' field is set to 'Reduce from Returns'. If you want to post the returns to a different GL account, you can do this by creating a new item and setting its income account to the desired returns account. When creating the return authorization, use this new item instead of the original inventory item. This will post the return to the desired account. Please note that this will not directly attribute the return to the original inventory item. If you need to track returns by inventory item, you may need to create a custom field on the return authorization line to store the original inventory item, and then include this field in your reporting. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******