the online case forms send an automated email when a customer creates a case, how to stop it

AI generated answer (using internal Slack threads):

To stop the automated email when a customer creates a case through the online case form, you need to modify the system email templates. Here are the steps: 1. Navigate to Setup > Company > System Email Templates. 2. Find the template that is being used for the case creation notification. This is typically the "Support Case Creation Confirmation" template. 3. Edit the template and remove or comment out the section that triggers the email notification. Please note that this will affect all cases created, not just those from the online case form. If you want to specifically target online case form submissions, you may need to create a custom workflow or script that checks the source of the case creation and only sends the email for non-online form submissions. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******