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how to stop the cases from sending an automated message to the customer after creation

&gt;*AI generated answer (using internal Slack threads):*
To stop the cases from sending an automated message to the customer after creation, you can follow these steps:

1. Navigate to `Setup &gt; Company &gt; System Email Templates`.
2. Find the template that is being used for the case creation notification.
3. Modify the template to remove or comment out the section that includes the "Click here to update the case Online" link.

Please note that this will affect all case creation notifications, not just for a specific customer or case type. If you need more granular control, you may need to consider customizing your case creation process with SuiteScript or SuiteFlow.

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Disclaimer:

This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes.
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&gt;*Slack thread 1:* <https://netsuiteprofessionals.slack.com/archives/C298P0BCK/p1615513326164600|here> (available only if the original thread was posted in the last 90 days)
&gt;*Similarity score:* 0.844747961

&gt;*Slack thread 2:* <https://netsuiteprofessionals.slack.com/archives/C298P0BCK/p1537278447000100|here> (available only if the original thread was posted in the last 90 days)
&gt;*Similarity score:* 0.82812345

&gt;*Slack thread 3:* <https://netsuiteprofessionals.slack.com/archives/C29HQS63G/p1580274651354000|here> (available only if the original thread was posted in the last 90 days)
&gt;*Similarity score:* 0.825491965



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